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Terms and Conditions


1.1     The ‘Seller’ means any subsidiary of, or company in, the Office Base ltd Group

1.2     The ‘Buyer’ means the person, firm, company or organisation buying the Goods under and subject to these Terms and Conditions.

1.3     The ‘Goods’ means the goods or products which are to be sold under a contract of sale, ‘the Contract’, between the Seller and the Buyer.

1.4    The ‘Supplier(s)’ means any person, firm or company contracted by the Seller to supply or assist in the manufacture, supply or delivery of the Goods

2.  Formation of Contract

2.1    The Contract shall be formed by the Seller’s acceptance of an order placed by the Buyer for the Goods.

2.2    The Seller’s acceptance of any order shall be subject to these Standard Terms and Conditions of Sale which shall override any terms, conditions or stipulations whether referred to in the Buyer’s order; or in any other document issued by the Buyer; or in any other communication (written or oral) between the parties, unless agreed in writing by the Seller.

2.3    The Seller may at its discretion add, vary or withdraw products listed in its catalogue, price list, advertisements or any other literature, at any time without notice. All reasonable efforts have been made to ensure that the details, descriptive information etc. in the Seller’s catalogue are accurate at the date of publication. However, drawings, specifications and all descriptive literature including colour illustrations are approximate and do not constitute a trade description

3.  Basis of Sale

3.1    All Goods are subject to availability.

3.2    Any errors or omission in quotations, catalogues, sale literature or other documents issued by the Seller shall be subject to correction prior to the Seller’s acceptance of the Buyer’s order, without any liability of the Seller.

3.3    The Buyer shall be solely responsible for the accuracy of all orders and if accompanying Services are required with the supply of Goods the Buyer shall give clear instructions and shall not rely on the knowledge, skill and judgement of the Seller.

3.4    The Seller reserves the discretionary right to change the specification (without detracting from the quality or performance) of the Goods ordered.

4.  Price

4.1    The price of the Goods shall be that shown in the Seller’s quotation; or in the Buyer’s order, if accepted by the Seller; or if no price is stated, as per the Seller’s price list current at the time of order acceptance. The Seller may increase the price prior to delivery, and give notice to the Buyer that it intends to do so, if the increase is due to circumstances beyond the Seller’s reasonable control.

4.2    The Seller may vary the price of any Goods at any time.

4.3    An extra charge may be made by the Seller to cover additional delivery costs for some direct delivery items, and for compliance with any special delivery requirements of the Buyer.

4.4    The prices are inclusive of packaging costs but the Seller may charge for returnable pallets or containers that are either returned damaged or not returned by the Buyer.

4.5    All prices are quoted exclusive of Value Added Tax (‘VAT’), which will be charged at the rate in force at the time of despatch of the Goods.

4.6    The Seller reserves the right to add a handling charge of £5.95 for orders of less than £50, excluding VAT.

5.  Terms of Payment

5.1    The Buyer shall pay the price in full within 30 days of the date of invoice.

5.2    The Seller reserves the right to charge interest at the Bank of England base rate + 4% for late payment by the Buyer.

6.  Delivery

6.1    The Seller will endeavor to deliver the Goods to the place and on the date specified by the Buyer; any specified delivery date/time shall be an estimate and shall not be of essence of the Contract unless expressly agreed by the parties in writing.

6.2    The Seller shall be entitled to deliver the Goods by instalments and to treat each delivery as a contract that may be invoiced separately.

6.3    The Seller shall not be liable in any way for losses, damages or expenses (whether direct, indirect or consequential) suffered by the Buyer due to delay or any failure to deliver the Goods to the place and by the date stated by the Buyer.

7.  Action upon Delivery

7.1    The Buyer shall inspect the Goods immediately on delivery and no claim for shortages or errors in delivery which would be evident on inspection will be considered unless the Seller is notified in writing quoting the delivery note or invoice number within 3 working days after date of delivery.

7.2    Any claims for non-delivery of Goods shall not be considered unless notified to the Seller by the Buyer in writing within 3 days of the date of invoice.

7.3    In the absence of any such notification in accordance with 1 or 7.2 the Seller shall be deemed to have delivered the Goods and payment in full shall become due in accordance with Condition 5.

8.  Damage in Transit.

8.1    Goods damaged in transit must be reported immediately by signing the delivery note ‘Damaged on arrival’ and returning it to the Seller within 3 working days; any damaged Goods must be retained by the Buyer for inspection.

8.2    If the delivery note is signed without the comment ‘Damaged on arrival’ the Seller cannot be held responsible for damages in transit. 1 Goods damaged in transit must be reported immediately by signing the delivery note ‘Damaged on arrival’ and returning it to the Seller within 3 working days.

8.3    Property in the Goods shall not pass to the Buyer until full payment (in cleared funds) has been received by the Seller.

8.4    Until property in delivered Goods has passed to the Buyer, it will hold the Goods as bailee or trustee for the Seller and the Seller may collect or require the Buyer to deliver or return the Goods, and it shall not pledge or charge the Goods or any part of them for any reason or to any extent.

8.5    Risk in any Goods to be returned remains with the Buyer until the Goods are delivered to or collected by the Seller.

9.  Cancellation of Orders

9.1    Cancellations or deferments of orders are at the discretion of the Seller and may be allowed subject to 7 working days’ notice prior to the due delivery date, such notice to be confirmed in writing immediately. The Seller reserves the right to charge any additional costs incurred as a result of the cancellation.

9.2    The Buyer may cancel orders for customised Goods but shall make full payment of the quoted price or of the full costs incurred by the Seller (if less than the quoted price) at the Seller’s discretion.

10.  Insolvency of the Buyer

10.1    If the Buyer becomes insolvent, has an administration order made against it, makes a voluntary arrangement with its creditors, ceases to carry on business, has a receiver appointed or goes into liquidation, or undergoes any similar or analogous event, then without prejudice to the Seller’s other rights and remedies the Seller may suspend deliveries, cancel any contracts with the Buyer without liability and payment of the price for Goods delivered shall become immediately due.

11.  Inability to Supply

11.1     The Seller shall not be liable to the Buyer for breach of contract by reason of delay or failure to perform any of the Seller’s obligations if the delay or failure is to any extent due to a cause beyond the Seller’s control including but not limited to: war, fire, accident, breakdown of plant or machinery, industrial action/dispute (including strikes and lockouts), unavailability of or restrictions on supplies, non- delivery or delay in the delivery of materials or other circumstances (of whatsoever nature not limited to the foregoing) which directly or indirectly interrupt or hinder due performance of the Contract.

12.  General

12.1    Headings of these Conditions are for reference only and shall not affect interpretation.

12.2    Notices shall be served by first class post on either the registered offices or the principal place of business of the parties.

12.3    Failure by the Seller to enforce any Condition or seek remedy of any breach by the Buyer shall not be construed as a waiver of the Seller’s rights to enforce the Contract and seek remedy for subsequent breach.

12.4    The Seller may enter into sub-contracts for the manufacture or supply of the whole or any part of the Goods.

12.5    If any provision of these Conditions is held invalid or unenforceable in whole or part this shall have no effect on the validity of the remaining provisions and conditions.

12.6    The Contract shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

12.7    For information: the Buyer should note that telephone enquiries may be monitored by the Seller for training purposes.


Our Terms and conditions apply to trading with the OfficeBASE group and its trading names to include OfficeBASE ltd, REDBOX, REDSPACE and all trading names that apply or are associated with the OfficeBASE group.
The registered office of Office BASE ltd is at Upper Deck, Admirals Quarters, Portsmouth Road, Thames Ditton Surrey KT7 OXA Company Registration 02218322


Unit E3, Brooklands Close, Sunbury on Thames, Middlesex,
TW16 7EB

OfficeBASE Ltd trading as REDBOX.


0203 328 6000

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